BAHARVANDI, Firouz; SHAKERI, Roya; SOLTANPANAH , Heirsh. Design and Validation of the Customer Forgiveness Formation Model in the Banking System. Business, Marketing, and Finance Open, [S. l.], v. 2, n. 2, p. 24–38, 2025. DOI: 10.61838/bmfopen.2.2.3. Disponível em: https://www.bmfopen.com/index.php/bmfopen/article/view/123.. Acesso em: 21 aug. 2025.